Shipping policy

SHIPPING & DELIVERY POLICY

At PURPLE., we make every effort to ensure careful order preparation and reliable delivery.
Please review the information below.

SHIPPING AREAS

Orders are currently shipped within mainland France only.

SHIPPING METHODS

Deliveries are carried out via the following carrier:

• Mondial Relay – delivery to pickup points

The shipping method is selected by the customer at checkout.

DELIVERY TIMES

Delivery times are provided for informational purposes only and correspond to the average times observed after shipment:

• Mondial Relay: 3 to 5 business days

These times may vary during periods of high activity (sales, holidays, product launches) or due to circumstances beyond our control.

ORDER PROCESSING

Orders are prepared and shipped after payment confirmation.

Once the order has been shipped, a confirmation email containing the tracking number will be sent to the customer.

UNCLAIMED PACKAGES (PICKUP POINT)

If a package is not collected within the timeframe set by the carrier, it will be returned to PURPLE.

The customer may request a refund, from which the following will be deducted:

  • initial shipping costs

  • return shipping fees charged by the carrier

No reshipment will be made without the customer covering the new shipping costs.

ADDRESS ERRORS

The customer is responsible for providing accurate shipping information at checkout.

In the event of an address error resulting in a return or loss of the package, PURPLE. cannot be held responsible.
Reshipping costs will be borne by the customer.

LOST PACKAGES

• If a package is lost by the carrier before delivery, an investigation will be initiated.
Once the loss is confirmed, PURPLE. will proceed with a reshipment or a refund.

• If a package is marked as delivered but not received, an investigation will be conducted with the carrier.
A refund or reshipment will be issued only after official confirmation of the loss by the carrier.

CARRIER RESPONSIBILITY

Once the package has been handed over to the carrier, delivery is carried out under the carrier’s responsibility, in accordance with its own terms and conditions.

CONTACT

Customer service via WhatsApp is exclusively reserved for return and exchange requests.

For any questions related to delivery, order tracking, or shipping issues, please contact us by email at:
contact@purplewear.store